JOB NUMBER: JB01375
VACANCY NUMBER: ADV01536
ORGANIZATION: MSC Cruises S.A.
BUSINESS AREA: Office
LINE MANAGER: Head of IT Reservation Systems
The IT Project Manager – Reservation Systems will support the process of the reservation system implementation and it’s running in operation that will serve at best the customer experience, the travel agencies and the business units across the entire customer journey from ashore to onboard and vice versa, according to the IT Strategy.
•Identifies problems and opportunities in the IT Reservation system services (such as Setup, Itinerary Planning, Inventory, Tour Operating etc) and ultimately provides solutions that help achieve the business goals;
•Ensures a strong management process from the business requirements phase to the delivery phase;
•Defines business requirements and reports them back to stakeholders;
•Creates a detailed business analysis, outlining problems, opportunities and solutions;
•Ensures a high level of internal customer satisfaction for the provision of IT reservation services;
•Efficiently integrates new systems, programs, and applications with business operations and services;
•Ensures end-user proficiency with new systems, programs, and applications across departments.
•Master's degree in computer science, engineering or equivalent;
•At least 5 years’ experience as IT Project Manager and IT systems implementations;
•Fluent in English (oral and written), any other European language is an advantage;
•Experience in rules-engine based business solutions;
•Experience ensuring optimal system functionality via integrated diagnostics;
•Advanced knowledge of programming languages like SQL and system integration solutions;
•Ability to keep up with IT advancements;
•Exceptional communication skills toward facilitating the use of new software systems;
•Knowledge of relevant licensing and industry compliance regulations.
Applicants must hold one of the following passports: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands and Switzerland – or Swiss B/C Permit.
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