Commercial

•Create Allocations PNRs in GDS, check names and ticketing deadlines;

•Coordinate with Corporate Offices (RM/Commercial/Corporate Air) to release flights, in compliance with contracts Terms & Conditions, producing report on the activity;

•Follow RM/Commercial instructions to increase flights by purchasing at best conditions and prices by negotiating directly with Airlines, producing report on the activity;

•Keep information files always updated (Flights Plans per product and per Office, Flights Schedules, Costs files);

•Prepare pre-set spreadsheets containing all Flights information (n. of seats per Origin & Destination, schedules, costs and selling price to be sent to Air Setup Department for loading) in order to have Fly & Cruise products available to sales;

•Support local Air Depts. in daily activities, providing technical support in IATA Reservation and Ticketing (ticket rebooking and rerouting, cancellations and refunds) and to GDS and DTS disruptions, GDS accreditations;

•In case of ship/flights disruptions (cancellations, strikes or any other critical circumstances), act fast to reroute bookings to re-protect guests;

•Support Ship management in helping guests with info and special requests on flights services provided with our Fly & Cruise packages, including tracing of lost luggage;

•Support IT in system enhancements as well in solving system disruptions and bugs fixing;

•Work in close contact with Business Intelligence to perform check on processes and data integrity.

•At least 2 years’ experience in flights reservations, ticketing & Computer Reservations System (CRS);

•Excellent oral and written English; 

•Microsoft Excel skills are essential;

•Excellent knowledge of Amadeus;

•Knowledge of World Tracer is a plus;

•First-class customer service skills, strong phone/email contact handling skills and active listening;

•Ability to multi-task, prioritize, and manage time effectively;

•Ability to work under pressure.

•Right to work in Italy.