Onboard Revenue

•Assist the casino guests in redeeming their rewards (discount/ complimentary cruise), employing selling skills and efficiently promoting MSC Cruises products;

•Be the main reference point for casino clients to ensure high levels of customer satisfaction and to gain their loyalty;

•Interact in an effective manner with a multicultural and particularly demanding clientele;

•Identify and acknowledge Casino players through the different programs/marketing campaigns;

•Maximize sales opportunities increasing the number of bookings and contributing to the promotion and organization of Casino Group sailings and events;

•Meet assigned annual sales quota and other relevant individual and departmental KPIs.

•Minimum of +2 years of customer service experience /sales. Knowledge of the operational activities of casino games is not necessary;

•Professional knowledge of Chinese. Fluent Italian, English and at least another language between French and German;

•Good knowledge of Microsoft Office;

•University degree (Linguistic studies, Economics, Business Administration, Marketing & Communications);

•Sales and persuasion skills, customer focused attitude;

•Proven resilience and ability to work well under pressure, with strong attention to details, time management and multitasking skills;

•Easy-going, positive, excellent empathy, active listening abilities;

•Availability to travel for business during Casino's most important events, as a representative of MSC.

•Right to work in Italy.