JOB NUMBER: JB02217
VACANCY NUMBER: ADV02418
ORGANIZATION: MSC Kreuzfahrten GMBH
BUSINESS AREA: Office
LINE MANAGER: Head of Contact Center
As Cruise Consultant Customer Service, you are the first contact for our clients in Austria, Germany and Switzerland. You handle all communication regarding written requests and guarantee the best Service possible according to MSC objectives and guidelines. This position is based in Salzburg.
• Correspondences via phone and via e-mail regarding all requests coming in from business partners as well as individual clients;
• Receives and processes all „Lost & Found “ inquiries (written and on phone) as well as their follow up;
• Translates claims to the central shipping company;
• Supports partially the reservation call-team.
• Commercial or business education;
• Experience in the Cruise Industry or a similar job is an advantage;
• Good command of Microsoft Office Suite;
• Excellent oral and written German (C-level) and English;
• Strong sense of efficiency and the ability to prioritize;
• Self-sufficient way of working, flexibility, strong organizational skills;
• Excellent interpersonal, oral and written communication skills.
• EU Passport or right to work in Austria.
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.