JOB NUMBER: JB02271
VACANCY NUMBER: ADV02480
ORGANIZATION: MSC Malta Seafarers Co. Ltd (on board job)
BUSINESS AREA: Hotel
LINE MANAGER: Guest Services Manager
An exciting opportunity exists for a world class Guest Services Associate to join our newly created luxury travel brand “Explora Journeys”. The Guest Service Associate/Agent welcomes guests with an efficient, warm and friendly disposition, answers their inquiries and assists with any feedback/concerns in a professional and timely manner.
• Provides anticipative assistance including information and general assistance to guests;
• Takes ownership of all guest needs that they are assisting with;
• Performs all necessary administrative tasks;
• Manages a variety of financial transactions and is responsible of a cash float.
• Fluent English, oral and written and at least 2 additional European languages (Italian, Portuguese, German, Spanish or French);
• High School certificate;
• Experience as a receptionist/guest service agent;
• Extensive experience with diverse Luxury/Premium hospitality;
• Cruise industry experience is an advantage;
• Proficient use of Microsoft Office Suite;
• Knowledge of Fidelio/Otalio Cruise System is an advantage;
• Excellent communication and customer care skills;
• Problem solving skills.
Possess a valid passport and seaman book.
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.