Business Innovation

•Lead and manage end-to-end project lifecycles, ensuring successful delivery of technology initiatives within budget, scope, and timeline;

•Guide internal teams or vendors, and handle conflict and critical situations with other organizational areas, especially the business department;

•Identify issues and implement improvement and innovation measures, including a complete rethinking of processes, tools, or team structure;

•Proactive communication with stakeholders, manage escalations, provide executive summaries, and ensure promptly information to executives regarding the systems/project status and any challenges/issues;

•Take decisions in e-commerce technological field (especially B2C) considering specific inputs and requests of the business thanks to deep experience in maintaining online product sales platforms, particularly in complex scenarios;

•Define the annual budget consistently with business requirements;

•Manage demand: interact with business owners to identify their needs and priorities, conduct feasibility analyses, manage capacity, budget, plan, and backlog;

•Provide guidance during the identification of solution architectures and technical solution to fulfill business needs;

•Manage operations and incidents: coordinate and manage service managers and operations teams to monitor system health and respond to incidents as needed;

•Execute as-is systems change requests and enhancements: design solutions, detailed planning, execution monitoring and issue management, reporting to business owners, delivery and release into production, countries roll-out;

•Collaborate with the unit in charge of digital transformation program delivery, within transformation projects which impact own systems;

•Interact with other company departments, especially IT (incl. Cyber Security), business owners, and local markets.

•Bachelor's or Master's degree in a related field;•At least 15 years of hands-on experience in managing digital technological services for e-commerce and related projects, with a proven track record of success, taking ownership and making decisive choices;

•Exceptional leadership skills, with experience managing teams of at least 20 people, and a demonstrated ability to inspire and motivate cross-functional teams;

•Strong decision-making autonomy, with ability to make data-driven choices;•Excellent conflict resolution and problem-solving abilities, adept at managing challenging situations and finding mutually beneficial resolutions;

•A deep understanding of the digital landscape, including emerging technologies and trends;

•Deep knowledge of most popular CMS and e-commerce architectures, platform and technologies, including Sitecore, Adobe, HCL WCS.s;

•Strong budget management skills, with experience managing budgets of $10+ millions;

•Outstanding communication and collaboration skills, with experience interacting with business owners, IT departments, and other key stakeholders;

•Strong project management skills, with experience managing projects from inception to delivery;

•Experience with both agile and waterfall methodologies and project management tools such as JIRA, Service Now;

•Understanding of cyber security best practices and the ability to work closely with the company's cyber security department to ensure data security and privacy;

•Experience working in a global organization, with an understanding of cultural differences and a willingness to adapt to new environments;

•Strong problem-solving skills, with the ability to identify and address complex issues;

•Excellent analytical skills, with the ability to analyze data on platforms’ performances and make data-driven decisions;

•Open to frequently travel to Company’s local offices, Supplier venues and other Company’s locations.

.