An exciting opportunity exists for a world-class Journey Together Expert to join our newly created luxury travel brand “Explora Journeys” to support all Journey Together initiatives working with the Explora Experience Centre Leads, Explora Experience Centre, and the Commercial Sales and Sales Excellence team globally. As a new and growth-orientated organization, you will have a part to play in designing the operating procedures. You will be passionate about travel with a good understanding of the cruise industry and have an excellent eye for detail. This is an office-based role located in Miami.
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JOB NUMBER: JB04191
VACANCY NUMBER: ADV05106
SHARE: https://www.careers.msccruises.com/vacancy/ADV05106/journey-together-expert-miami
ORGANIZATION: MSC Cruises INC.
BUSINESS AREA: Office
LINE MANAGER: Head of Global Explora Experience Centre
An exciting opportunity exists for a world-class Journey Together Expert to join our newly created luxury travel brand “Explora Journeys” to support all Journey Together initiatives working with the Explora Experience Centre Leads, Explora Experience Centre, and the Commercial Sales and Sales Excellence team globally. As a new and growth-orientated organization, you will have a part to play in designing the operating procedures. You will be passionate about travel with a good understanding of the cruise industry and have an excellent eye for detail. This is an office-based role located in Miami.
#LI-LC1
Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six ships (currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travelers. An exciting opportunity exists for a world-class Journey Together Expert to join our newly created luxury travel brand “Explora Journeys” to support all Journey Together initiatives working with the Explora Experience Centre Leads, Explora Experience Centre, and the Commercial Sales and Sales Excellence team globally. As a new and growth-orientated organization, you will have a part to play in designing the operating procedures. You will be passionate about travel with a good understanding of the cruise industry and have an excellent eye for detail. This is an office-based role located in Miami.
#LI-LC1
Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six ships (currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travelers.
An exciting opportunity exists for a world-class Journey Together Expert to join our newly created luxury travel brand “Explora Journeys” to support all Journey Together initiatives working with the Explora Experience Centre Leads, Explora Experience Centre, and the Commercial Sales and Sales Excellence team globally. As a new and growth-orientated organization, you will have a part to play in designing the operating procedures. You will be passionate about travel with a good understanding of the cruise industry and have an excellent eye for detail. This is an office-based role located in Miami.
#LI-LC1
• Manage a team of Journey Together ambassadors on group quotes and bookings, pre journey sales, service follow-ups, inventory allotment reviews, onboard dining and other shipboard activities and group reconciliation
• Identify and implement Standard Operating Procedures and improvements for increasing overall efficiency and service levels
• Collaborate closely with the Commercial and Revenue teams on group allocation, inventory management and yield strategies
• Collaborate with the sales team to identify and qualify group leads and act as a consultant to guide them in our non-traditional product
• Ensure providing timely and accurate quotations and assumes overall responsibility for agreement, preparation, delivery and completion of all groups
• Establish a group review process to ensure allocations are being managed effectively
• Build robust shoreside and shipboard communications processes / SOPs using GoSpark etc
• Analyse and assess weekly sales performance and produce reporting on results, hot topics and measures needed to meet objectives
• Support the Journey Together & Charter Sales Lead with handling shipboard operations
• Work with the Trade Marketing team to ensure that Journey Together marketing materials are accurate and up to date
• Highly motivated individual with a keen understanding of groups operations within a contact centre environment
• Experience using Versonix Seaware is required
• Knowledge of SalesForce Service Cloud is a distinct advantage
• Knowledge of GoSpark is an advantage
• Previous experience in the luxury cruise industry and in a contact centre environment is a plus
• Works well under pressure and follows through on tasks to completion
• Complete understanding of the sales process, the booking process and the on board operations process
• Has a creative, solution-oriented mindset for supporting a non-traditional cruise product
• Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization
• Strong communication skills, both written and verbal and an ability to partner with stakeholders across all EEC geographies and in a matrix organisation
• Maintaining and improving client relationships is essential for increasing reservations and ensuring repeat business
• Ability to travel 10% on board the ships
Right to work in the US
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.
Explora Journeys is the new luxury lifestyle travel brand launched by the MSC Group with the ambition to redefine the luxury cruise category.
The concept: Vibrant, cosmopolitan, relaxed European luxury at sea. Instead of cruises, we create journeys - of the mind, and across the oceans of the world. Visits to places on and off the beaten track.
On board: Spaces that offer guests relaxed luxury, creating a home at sea. Restoring life’s essential balance with a combination of discovery and appreciation for wellbeing and nature.
With the founding family as passionate about preserving the sea as they are exploring it, each ship will feature all the latest environmental supporting features.
Over the next years, we plan to employ over 5,000 people worldwide, onboard and in our offices.
An exciting opportunity exists for a world-class Journey Together Expert to join our newly created luxury travel brand “Explora Journeys” to support all Journey Together initiatives working with the Explora Experience Centre Leads, Explora Experience Centre, and the Commercial Sales and Sales Excellence team globally. As a new and growth-orientated organization, you will have a part to play in designing the operating procedures. You will be passionate about travel with a good understanding of the cruise industry and have an excellent eye for detail. This is an office-based role located in Miami.
#LI-LC1
Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six ships (currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travelers. An exciting opportunity exists for a world-class Journey Together Expert to join our newly created luxury travel brand “Explora Journeys” to support all Journey Together initiatives working with the Explora Experience Centre Leads, Explora Experience Centre, and the Commercial Sales and Sales Excellence team globally. As a new and growth-orientated organization, you will have a part to play in designing the operating procedures. You will be passionate about travel with a good understanding of the cruise industry and have an excellent eye for detail. This is an office-based role located in Miami.
#LI-LC1