TRAVELLING ROLE / CREW CONTRACT
JOB NUMBER: JB01546
VACANCY NUMBER: ADV05241
SHARE: https://www.careers.msccruises.com/vacancy/ADV05241/travelling-fleet-supervisor-shore-excursions-geneva
ORGANIZATION: MSC Cruises S.A.
BUSINESS AREA: Office
LINE MANAGER: Head of Shore Excursions
The Shore Excursions Fleet Supervisor oversees all aspects of Shore Excursions on board MSC Fleet,is responsible and accountable for driving sales through the effective coaching of the Shore Excursions teams in areas such as profit growth, expense control, product training, staff development and customer service.
•Monitor and supervise the performance of the assigned ships to achieve Company's assigned targets;
•Support the onboard team to achieve maximum revenue and Guests' Satisfaction;
•Ensure application/implementation of company standard and procedures;
•Coach and train onboard teams;
•Audit safety procedures in place with our Tour Operators.
•At least 3 years of experience in the role of onboard Shorex Manager;
•Fluent in English (minimum B2) and any additional language is a plus;
•Computer proficiency with MS Office Package;
•Knowledge of Fidelio is an advantage;
•Analytical skills;
•Experience in training and people development;
•Strong Interpersonal and Communication skills;
•This is a crew contract involving long period of travel on board of our ships and our offices.
•Hold a valid passport
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.
MSC Cruises is the world‘s largest privately-owned cruise company and the number one cruise line in
Europe, South America, South Africa and the Gulf.
A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of the
youngest cruise fleets.
MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part of
the MSC Group, which encompasses world-leading maritime companies.
As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communities
that we visit is a top priority for us.
Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integrated
environmental stewardship in all aspects of its operations. This commitment lies at the very heart of our
business.
We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompasses
world-leading maritime companies.
