JOB NUMBER: JB03719
VACANCY NUMBER: ADV05329
SHARE: https://www.careers.msccruises.com/vacancy/ADV05329/spa-sales-associate
ORGANIZATION: MSC Malta Seafarers Co. Ltd (on board job)
BUSINESS AREA: Hotel
LINE MANAGER: SPA Manager
In line with MSC Cruises policies and procedures and under the supervision of the SPA Manager, the Spa Sales Associate is responsible for driving service and retail sales in order to maximise SPA revenue and achieve the highest levels of guest satisfaction.
-To ensure Spa retail and service sales by guest interaction, hosting of activities and conducting wellness consultations.
-To manage the Spa boutique / Spa retail area, greeting and assisting guests, following correct setup and merchandising guidelines and inventory management.
-To execute regular wellness and spa events and activities as per company procedure in regards to setup, script and promotional offers.
-Executes skincare / body care / hair care consultations, promoting service and retail solutions.
-Supports the onboard therapist and technician team in closing retail sales.
-Supports the Spa Reception in upselling, upgrading and closing service packages.
-Executes product knowledge and retail techniques training sessions to the Spa Team.
-Supports in all areas of the SPA operation as requested by the SPA Manager.
-Advanced – Product knowledge (Skincare, Body care, Hair care)
-Proficient speaking, reading, and writing skills in English; the knowledge of any other language like: German, Italian, French,Spanish, Portuguese, Japanese, Russian, Chinese is considered a plus.
-High School Graduate or equivalent.
-Up-selling and cross-selling skills.
-Exceptional communication and customer service skills.
-Computer Literacy.
Valid passport
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.
MSC Cruises is the world‘s largest privately-owned cruise company and the number one cruise line in
Europe, South America, South Africa and the Gulf.
A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of the
youngest cruise fleets.
MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part of
the MSC Group, which encompasses world-leading maritime companies.
As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communities
that we visit is a top priority for us.
Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integrated
environmental stewardship in all aspects of its operations. This commitment lies at the very heart of our
business.
We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompasses
world-leading maritime companies.
