Entertainment

•Explains and promotes the different games, services and activities available in the amusement area;

•Increases sales opportunities;

•Informs guests of special offers, new products and promotions;

•Assists guest in the games activation;

•Processes payments;

•Looks after amusement area equipment and alerts if maintenance or technical troubleshooting is needed;

•Constantly strives to create an entertaining gaming environment, which intrigues, attracts, and retains the attention of our guests;

•Handles guests’ complaints and queries;

•Focuses on ratings, monthly revenue targets, and operational goals to deliver outstanding customer service and sales results;

•Takes part in any extra duties as requested by the specific situation to support the Onboard Revenue team.

•Fluent in English, oral and written and in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any of other language is considered an advantage;

•High School graduation certificate;

•Previous experience on cruise lines is an advantage;

•Computer literacy;

•Strong communication and negotiation skills;

•Sales orientation;

•Attention to details;

•Energetic attitude and ability to connect to the guest;

•Good public speaking skills is a must;

•STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

•A recognized medical certification is required before starting to work on board.

Possess a valid passport and when possible a seaman book copy.