JOB NUMBER: JB04236
VACANCY NUMBER: ADV05373
SHARE: https://www.careers.msccruises.com/vacancy/ADV05373/sales-consultant-fort-lauderdale
ORGANIZATION: MSC Cruises INC.
BUSINESS AREA: Office
LINE MANAGER: Sales Manager
MSC Cruises, the world’s third largest and fastest growing cruise line brand is hiring for the MSC Cruise Concierge position. The MSC Cruise Concierge is a multi-channel salesperson, responsible for selling MSC Cruises products and services, contributing to the achievement of the business objectives set by Head Office and to the delivery of operational excellence and quality of service towards MSC Cruises customers. A MSC Cruise Concierge is also responsible for the effective handling of all individual customers’ requests coming by telephone, email, social media, and chat, in line with MSC Service Standards & Procedures.
•Sell MSC Cruise vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.
•Sell consultatively and make recommendations to prospects and existing guests.
•Maximize all opportunities in the process of the sale.
•Maintain contact with all clients to ensure high levels of client satisfaction.
•Maintain accurate records of all guests and potential customers within Siebel and continually develop a database of qualified leads through referrals, direct mail, email, social media, and networking.
•Meet assigned annual sales quota and other relevant individual and departmental KPIs.
•Assist in departmental sales efforts to move soft sailings and last-minute inventory.
•Proactively establish and maintain effective working team relationships with all support departments.
•Adherence to schedule, objectives, and goals.
•Other duties as assigned by management.
•Fluent English, oral and written. (Any additional language is considered an advantage).
•High School Diploma or equivalent; Bachelor’s degree in Marketing; Business Administration or related field preferred.
•Minimum one year of Sales experience; two years sales experience preferred. Cruise sales a plus.
•Ability to build trust, value others, communicate effectively, execute, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.•Experience with Microsoft Outlook, Word, Excel, and basic computer proficiency.
•Proven resilience and ability to work well under pressure.
•Flexibility to work occasional extended hours, evening hours, and weekends.
•Strong understanding of customer, market dynamics and requirements.
•US Passport or US Permanent Residents
•MSC Cruises USA is an e-verify employer
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In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.
MSC Cruises is the world‘s largest privately-owned cruise company and the number one cruise line in
Europe, South America, South Africa and the Gulf.
A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of the
youngest cruise fleets.
MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part of
the MSC Group, which encompasses world-leading maritime companies.
As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communities
that we visit is a top priority for us.
Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integrated
environmental stewardship in all aspects of its operations. This commitment lies at the very heart of our
business.
We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompasses
world-leading maritime companies.
