JOB NUMBER: JB00501
VACANCY NUMBER: ADV05461
SHARE: https://www.careers.msccruises.com/vacancy/ADV05461/photo-host-hostess
ORGANIZATION: MSC Malta Seafarers Co. Ltd (on board job)
BUSINESS AREA: Hotel
LINE MANAGER: Photo Manager
Following all relevant company policies and procedures, the Photo Host/Hostess promotes photo products in order to supports and increase sales of the Photo Department. She/he provides a superior customer service by creating a courteous and effective business rapport with guests.
•Welcomes customers by greeting them, offering them assistance and directing them to the photo racks;
•Advises customers by providing information on active offers and promotions;
•Processes payments through the RPOS system;
•Keeps the Manager constantly informed on the sales trends tracked at the counter, to adjust the marketing and sales techniques accordingly in sight of revenue optimization;
•Takes care of the Photo Gallery, ensuring a proper setup according to the Company’s standards of tidiness, cleanliness, and merchandising;
•Organizes and controls lockers;
•Assists the Photo team in setting up the studios in the various onboard locations;
•Helps the team in loading the merchandise and performing inventory counts when required;
•Ensures that excellent customer service is delivered by the team through continuous training;
•Organizes quality meetings with the Photo Managers aimed at improving sales processes;
•Ensures revenue improvement.
•Excellent English with a fluent level in at least 3 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other other language is considered a plus;
•High School Diploma (Professional certificates preferred but not essential);
•2 years minimum experience as a professional seller (previous experience on cruiselines is a plus);
•Basic photographic knowledge (Photoshop and other professional photo editing softwares) is a plus;
•Ability to work and deliver under pressure in a fast-paced environment;
•Excellent communication and interpersonal skills;
•Strong orientation to revenue and target-oriented approach;
•Ability to work in a team, unsupervised or with little supervision;
•Strong organizational and problem-solving skills;
•Flexibility and proactivity.
Visa/Working permits may be required depending on ship itineraries.
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.