JOB NUMBER: JB04447
VACANCY NUMBER: ADV05521
SHARE: https://www.careers.msccruises.com/vacancy/ADV05521/msc-casino-cruise-concierge-miami
ORGANIZATION: MSC Cruises INC.
BUSINESS AREA: Office
LINE MANAGER: Manager Casino
MSC Cruises, the world’s third largest cruise brand is hiring for the MSC Cruise Concierge position. The MSC Cruise Concierge is a multi-channel salesperson, responsible for selling MSC Cruises products and services, contributing to the achievement of the business objectives set by Head Office and to the delivery of operational excellence and quality of service towards MSC Cruises customers. A MSC Cruise Concierge is also responsible for the effective handling of all individual customers’ requests coming by telephone, email, social media, and chat, in line with MSC Service Standards & Procedures.
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•Sell MSC Cruise casino vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.
•Sell consultatively and make recommendations to prospects and existing guests.
•Maximize all opportunities in the process of the sale.
•Maintain contact with all clients to ensure high levels of client satisfaction.
•Maintain accurate records of all guests and potential customers within designated CRM and additional platforms and continually develop a database of qualified leads through referrals, direct mail, email, social media, and networking.•Meet assigned annual sales quota and other relevant individual and departmental KPIs.
•Assist in departmental sales efforts to move soft sailings and last-minute inventory.
•Assist in department inbound reservation fulfillment.
•Proactively establish and maintain effective working team relationships with all support departments.
•Adherence to schedule, objectives, and goals.
•Other duties as assigned by management.
•Fluent English, oral and written. (Any additional language is considered an advantage).
•High School Diploma or equivalent; Bachelor’s degree in Marketing; Business Administration or related field preferred.
•Minimum one year of Sales experience; two years sales experience preferred. Cruise sales a plus.
•Ability to build trust, value others, communicate effectively, execute, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
•Experience with Microsoft Outlook, Word, Excel, and basic computer proficiency.
•Proven resilience and ability to work well under pressure.
•Flexibility to work occasional extended hours, evening hours, and weekends.
•Strong understanding of customer, market dynamics and requirements.
•US Passport or US Permanent Residents
MSC Cruises USA is an equal opportunity employer that complies with EEOC rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.