JOB NUMBER: JB04500
VACANCY NUMBER: ADV05596
SHARE: https://www.careers.msccruises.com/vacancy/ADV05596/sr-technical-analyst-and-project-lead-miami
ORGANIZATION: MSC Cruises INC.
BUSINESS AREA: Office
LINE MANAGER: Director - IT
MSC Cruises, the world's third-largest cruise line brand, is experiencing unprecedented growth in the U.S. market and embarking on an ambitious Digital Transformation program to enhance operations, elevate customer experiences, and drive innovation. As part of this transformation, the Sr. Technical Analyst & Project Lead will play a critical role in shaping the future of MSC Cruises’ digital channels by establishing, managing and supporting features and roadmaps that deliver measurable business value and align with the company’s strategic objectives.
In this role, the Sr. Technical Analyst & Project Lead will leverage a blend of business analysis and project management expertise to drive the successful execution of digital initiatives. This includes collaborating closely with IT, digital stakeholders, and cross-functional teams to ensure timely delivery, seamless integration, and optimal performance of new solutions. By delivering scalable and impactful digital capabilities, this role will directly contribute to MSC Cruises’ continued growth in the U.S. market.
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MSC Cruises USA is an equal opportunity employer that complies with EEOC rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.
· Project Delivery
o Capture, document, and analyze business requirements from stakeholders by facilitating workshops and conducting meetings to gather detailed functional and non-functional requirements.
o Develop and maintain documentation of best practices and operational processes.
o Collaborate with business and technical teams to ensure detailed, actionable requirements.
o Collect and analyze data from multiple sources to provide documentation for requirements and business decisions.
o Act as a key advisor to stakeholders, influencing decisions with data-driven insights and technical expertise.
o Collaborate with senior leadership to define and maintain strategic product roadmaps, aligning short-term and long-term development goals with business objectives.
o Partner with IT and Digital stakeholders to plan and execute roadmap aligned to business initiatives.
o Engage with vendors, third parties, and corporate teams in an agile environment to support product development and enhancements.
o Lead and mentor team members, offering guidance, coaching, and professional development opportunities.
o Demonstrate strong leadership within a matrix organizational structure, driving collaboration, alignment, and effective decision-making across diverse teams.
· Support / Troubleshooting
o Support the digital transformation program, as well as ongoing complex IT projects.
o Support, test and respond to support tickets, track and document production defects, and maintain detailed resolution histories.
o Identify risks in digital operations and implement proactive measures to minimize potential disruptions.
o Identify and drive system improvements as well as respond to and troubleshoot system issues promptly, coordinating with cross-functional teams to implement enhancements and fixes.
o Collaborate with cross-functional teams on setup, integration, testing, and operational updates.
· Bachelor’s degree in Computer Science, a related field, or equivalent experience.
· 8+ years of developing and executing enterprise-wide initiatives in a large business functional and complex technology landscape, preferably in a global organization.
· Proficiency in SDLC and Agile methodologies, including writing clear user stories and test cases.
· Experience participating in or conducting requirement gathering sessions, such as workshops, interviews, and meetings.
· Proven ability to thrive in ambiguous and fast-paced environments, effectively navigating tasks with minimal documentation, managing competing priorities, and overcoming communication challenges to deliver solutions.
· Strong organizational, analytical, and communication skills with attention to detail.
· Solid understanding of software application terminologies (e.g. Event-driven architecture, Microservices, API, DevOps, CMS).
· Experience working with e-commerce tools like AEM, Adobe Target or similar.
· Experience defining and tracking KPIs to evaluate system performance and operational success.
· Strong agile and product-centric mindset to deliver incremental value with continuous innovation.
· Strong risk management skills, with experience in implementing measures to mitigate operational and security risks.
· Experience with monitoring, logging, and business intelligence tools (e.g., Splunk, JIRA, Dynatrace) or equivalent.
· Experience working in travel industry strongly preferred.
- US Work Authorization
- US Passport/Green Card Holder
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.
MSC Cruises is the world‘s largest privately-owned cruise company and the number one cruise line in
Europe, South America, South Africa and the Gulf.
A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of the
youngest cruise fleets.
MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part of
the MSC Group, which encompasses world-leading maritime companies.
As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communities
that we visit is a top priority for us.
Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integrated
environmental stewardship in all aspects of its operations. This commitment lies at the very heart of our
business.
We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompasses
world-leading maritime companies.
