JOB NUMBER: JB00408
VACANCY NUMBER: ADV05662
SHARE: https://www.careers.msccruises.com/vacancy/ADV05662/cruise-consultant
ORGANIZATION: MSC Malta Seafarers Co. Ltd (on board job)
BUSINESS AREA: Hotel
LINE MANAGER: Cruise Sales Manager
The Cruise Consultant is in charge for selling future cruise bookings and planning itineraries for guests currently cruising on board the vessel.Moreover, FCC must be in tune with various sales policies and procedures that relates to our business relationship with travel agents and other distribution channels. This role establishes and supports a positive working environment and focuses on sales, ratings, monthly revenue targets, customer service, and operational goals where training, leadership, development are paramount. The FCC is expected to be one of the ship's driving advocates for delivering outstanding Customer Service and Sales Results.
• Actively seeks out potential future Guests in order to determine which itinerary, vessel, stateroom, experience, category, travel dates and financial consideration are required for their booking;
• Promotes sales by initiating calls, acting on leads and/or prospects;
• Promotes and sells future cruises in order to achieve monthly revenue targets (sales objectives);
• Manages all new bookings, coordinating all actions with the travel agent and the local country contact center;
• Prints Guest confirmation and collects deposit payments;
• Provides reports (tracking activity) to the Corporate Team and Hotel Director of his/her ship.
• Fluent English, oral and written and at least 2 additional European languages (Italian, Portuguese, German, Spanish and French);
• One to two years’ experience in a sales driven role with customer care aspects;
• Strong sales orientation;
• Excellent communication and customer care skills;
• High School certificate;
• Previous experience on a Cruise ship is an advantage;
• Proficient use of Microsoft Office and Publisher;
• Knowledge of Fidelio Cruise System is an advantage.
• VISA working permit, Entry and/or Transit VISAs may be required depending on ship itinerary
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.
MSC Cruises is the world‘s largest privately-owned cruise company and the number one cruise line in
Europe, South America, South Africa and the Gulf.
A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of the
youngest cruise fleets.
MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part of
the MSC Group, which encompasses world-leading maritime companies.
As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communities
that we visit is a top priority for us.
Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integrated
environmental stewardship in all aspects of its operations. This commitment lies at the very heart of our
business.
We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompasses
world-leading maritime companies.
