JOB NUMBER: JB04645
VACANCY NUMBER: ADV05788
SHARE: https://www.careers.msccruises.com/vacancy/ADV05788/desktop-support-specialist-fort-lauderdale
ORGANIZATION: MSC Cruises INC.
BUSINESS AREA: Office
LINE MANAGER: Helpdesk Incident Manager
MSC Cruises, the world’s third largest cruise line brand is expanding its Information Technology team in the USA. Reporting to the Helpdesk Incident Manager, the Desktop Support Technician will provide technical assistance to Fort Lauderdale office. This is an in-office position (not remote). You will help install, upgrade and troubleshoot hardware and software systems. The role will suit someone who is computer savvy and customer service focused who enjoys supporting end users. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should be familiar with remote troubleshooting techniques
This is a hybrid position requiring 3 days per week in the office, in Fort Lauderdale.
• Address user tickets regarding hardware, software and networking
• Walk employees through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting for at-home employees
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Equipment Inventory Maintenance
• Flexibility to travel to Miami office as needed
• Proven work experience as a Desktop Support Technician / Analyst or similar role
• Hands-on experience with Windows/Mac OS environments
• Sharepoint administration experience
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• BS in Computer Science or relevant field
• Video conferencing troubleshooting
• MFA, system lockouts troubleshooting
• AD
• VPN
• Basic understanding of networks
• US Passport or US Permanent Resident
• MSC Cruises is an E-Verify employer
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.
MSC Cruises is the world‘s largest privately-owned cruise company and the number one cruise line in
Europe, South America, South Africa and the Gulf.
A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of the
youngest cruise fleets.
MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part of
the MSC Group, which encompasses world-leading maritime companies.
As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communities
that we visit is a top priority for us.
Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integrated
environmental stewardship in all aspects of its operations. This commitment lies at the very heart of our
business.
We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompasses
world-leading maritime companies.
