JOB NUMBER: JB04668
VACANCY NUMBER: ADV05808
SHARE: https://www.careers.msccruises.com/vacancy/ADV05808/cruise-consultant-sales-sao-paulo
ORGANIZATION: MSC Cruzeiros Do Brasil LTDA.
BUSINESS AREA: Office
LINE MANAGER: Internal Sales Supervisor
The Cruise Consultant – Sales will be responsible for delivering an exceptional customer experience by promoting and selling customized cruise products to meet the traveller’s needs and desires. With a focus on results and customer satisfaction, the consultant will act as a specialist, providing guidance on destinations, itineraries, packages, and cruise promotions. This professional will be expected to build lasting customer relationships, offering high-quality consultative service and ensuring each interaction is unique and personalized. Additionally, the role will involve achieving sales targets, contributing to company growth, and ensuring that customer expectations are consistently exceeded.
• Conduct consultative sales: Offer MSC Cruises vacation packages to direct customers, using effective sales techniques and in-depth product knowledge.
• Ensure customer satisfaction: Maintain contact with customers to provide exceptional experience.
• Meet targets and KPIs: Achieve monthly and annual sales goals and other defined performance indicators.
• Contribute to the team: Work collaboratively with team peers and partner areas, contributing to the company's sales strategy by creating effective relationships with other support departments.
• Follow schedules and goals: Work in line with organizational objectives, achieving established goals.
• Ensure operational excellence and quality service for our customers.
• Contribute to achieving the strategic objectives established by the parent company.
• Excellent communication skills: Proficiency in spoken and written Portuguese. Additional languages will be a plus.
• Academic background: A degree in Tourism or related fields is also a plus here.
• Technical knowledge: Proficiency in Microsoft Outlook, Word, and Excel.
• Sales experience: Proven and solid track record of sales success and ability to achieve goals under pressure.
• Organizational skills: Ability to manage multiple tasks effectively and dynamically.
• Data analysis: Ability to manage metrics and indicators to improve performance.
• Excellence in service: Focus on offering positive and high-quality experience to customers.
Not applicable
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.
MSC Cruises is the world‘s largest privately-owned cruise company and the number one cruise line in
Europe, South America, South Africa and the Gulf.
A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of the
youngest cruise fleets.
MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part of
the MSC Group, which encompasses world-leading maritime companies.
As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communities
that we visit is a top priority for us.
Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integrated
environmental stewardship in all aspects of its operations. This commitment lies at the very heart of our
business.
We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompasses
world-leading maritime companies.
