JOB NUMBER: JB04672
VACANCY NUMBER: ADV05812
SHARE: https://www.careers.msccruises.com/vacancy/ADV05812/shore-excursions-coordinator-fort-lauderdale
ORGANIZATION: MSC Cruises INC.
BUSINESS AREA: Office
LINE MANAGER: Manager, Shore Excursions Product
This is a hybrid position requiring 2 days per week in the office, in Miami.
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The Shore Excursions Coordinator will assist the Shore Excursions Manager in preparing the shore excursions programs for a selected portfolio of ports within Caribbean and North American destinations. He/she will be in close communication with the local tour operators in the different destinations about the shore excursions program of the ports of his/her competence as well as to explore and develop new products in these same ports. This is a hybrid position requiring 2 days per week in the office, in Miami.
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Job Purpose:
The Shore Excursions Coordinator will assist the Shore Excursions Manager in preparing the shore excursions programs for a selected portfolio of ports within Caribbean and North American destinations. He/she will be in close communication with the local tour operators in the different destinations about the shore excursions program of the ports of his/her competence as well as to explore and develop new products in these same ports.
This is a hybrid position requiring 2 days per week in the office, in Miami.
• Setting up new Shore Excursion programs on regular basis, and maintaining existing ones
• Keeping tour descriptions files up to date for all programs
• Ensuring insurance certificates are on file up to date on a weekly basis
• Create web files in dedicated format for all programs.
• Address set up and /or web issues (IE: bugs in system) with web marketing and IT
• Create and maintain for new and existing programs tours bids (costs) in the costing platform.
• Provide assistance to customer service and contact centers with doubts and general inquiries
• Monitor tours inventory and sales, communicate accordingly with tour operators, contact centers and ships
• Communicates with the ships in the Caribbean area regarding reports and tours operations.
• Reviews reports from ships on a weekly basis and follow up with ships and tour operators as needed for corrective actions.
• Travels onboard vessels and by flight for product quality control and site inspections
• Benchmark activities as needed.
• Maintains in-house Shorex price lists and vendor directories up to date
• Assists with special projects
• Additional tasks and duties as assigned by the manager.
• Preferred 3 years’ experience in the cruise line industry / tours department.
• Selected candidate must be able to communicate professionally and effectively at all levels (verbal and written) with customers and within the company. Ability to clearly convey information through a variety of media (verbal, written, e-mail, etc.)
• Must be able to work independently and report to the manager as well as work well as part of a team.
• Strong organizational skills, highly organized and detailed. Flexibility and ability to multitask.
• Excellent ability to work in a deadline driven environment.
• Must demonstrate excellent phone manner and etiquette and be able to maintain a positive attitude when under pressure.
• Experience using computer software (including Outlook, Microsoft Word, Excel, Power Point).
• Availability to travel onboard the ship and by flight.
• Knowledge of languages other than English (German, French, Spanish, Italian) is a plus.
• US Passport or US Permanent Resident
• Must hold a valid passport
• MSC Cruises is an E-Verify employer
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.
MSC Cruises is the world‘s largest privately-owned cruise company and the number one cruise line in
Europe, South America, South Africa and the Gulf.
A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of the
youngest cruise fleets.
MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part of
the MSC Group, which encompasses world-leading maritime companies.
As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communities
that we visit is a top priority for us.
Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integrated
environmental stewardship in all aspects of its operations. This commitment lies at the very heart of our
business.
We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompasses
world-leading maritime companies.
This is a hybrid position requiring 2 days per week in the office, in Miami.
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The Shore Excursions Coordinator will assist the Shore Excursions Manager in preparing the shore excursions programs for a selected portfolio of ports within Caribbean and North American destinations. He/she will be in close communication with the local tour operators in the different destinations about the shore excursions program of the ports of his/her competence as well as to explore and develop new products in these same ports. This is a hybrid position requiring 2 days per week in the office, in Miami.
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